The Personal Information Protection Act (“the Act”) regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information. “Personal Information” means all information about an identifiable individual. The LAP BC understands the importance of privacy and recognizes the sensitivity of personal information received by us in the course of our providing services to members of the legal profession.
We acknowledge our legal and ethical obligations to maintain the confidentiality of client information, and recognize our obligations concerning personal information that we collect, use or disclose in the course of our activities. This policy has been developed with those obligations in mind.
In order to provide education, support and referral advice to our clients, we need access to all relevant facts and information that relate to a client’s situation. This information will necessarily include personal information about our clients and other individuals.
Where practical, we collect personal information directly from the person to whom the information pertains. When necessary, we may collect personal information from other sources. By accessing the LAP BC for education, support and referral advice you consent to our collection, use or disclosure of your personal information in order to properly advise and support you.
It is our policy to collect personal information about individuals other than our clients in accordance with the provisions of the Act. The Act deems that an individual has consented to our collection, use or disclosure of personal information about that individual if, at the time the consent is deemed to be given, the purpose would be considered obvious to a reasonable person. In such circumstances, we will collect, use or disclose personal information without obtaining a written or verbal consent to do so.
The Act also permits us to collect, use or disclose personal information about an individual in some circumstances without the individual’s consent. Those include (but are not limited to) circumstances in which:
When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate and complete.
LAP BC recognizes that we have professional and legal obligations to protect the confidential information of our clients. We recognize as well our legal obligations to protect the personal information we have gathered about our clients and about other individuals during the course of our provision of services. We have therefore made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
The Act permits individuals to submit written requests to us to provide them with:
We will respond to requests in the time allowed by the Act and will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge.
An individual’s ability to access his or her personal information under our control is not absolute. The Act provides that we must not disclose personal information when:
The Act further provides that we are not required to disclose personal information when:
The law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. We will:
If you have any questions with respect to LAP BC policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact us:
By phone: 604.685.2171 (Lower Mainland)
Toll Free: 1.888.685.2171
By regular mail to:
Lawyers Assistance Program of BC
415 – 1080 Mainland Street
Vancouver, BC V6B 2T4
If you are dissatisfied with our handling of your personal information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern. If, after our Privacy Officer has reviewed and responded to your concern, you remain dissatisfied, you may wish to contact the Office of the Information and Privacy Commissioner at:
P.O. Box 9038, Stn Prov Govt
Victoria, BC V8W 9A4
Telephone (250) 387-5629
Fax (250) 387-1696